Frequently Asked Questions

Contact Us

How can I contact Vera’s Undies?

If you have any questions, we're happy to help! Our customer service team is available 7 days a week to assist you.

📧 Email: info@lenceriarosa.com

How long will it take to receive a response?

We strive to respond to all inquiries within 24–48 hours.

Sizes and Stock

How do I choose the right size?

Use the Size Guide on each product page to find your best fit. If you are between two sizes, we recommend choosing the larger size for greater comfort.

If your first order doesn't fit as expected, you may be eligible for a one-time free size replacement under our Perfect Fit Guarantee. Our sizing specialist team will review your request and help you determine the best size for you.

The size I need is out of stock. What should I do?

If your size is unavailable, enter your email under “Size not available?” on the product page. You will be notified as soon as inventory is replenished!

Rosa's Leak-Proof Technology

How does Lenceria Rosa keep me dry?

Our 4-layer system:

  • Absorbs moisture

  • Retains and locks in leaks

  • Creates a leak-proof barrier to give you confidence all day long

  • Uses ultra-soft and breathable cotton for your comfort

Are Rosa's Signature reusable?

Yes! They are washable and reusable, which helps you save money and reduce waste.

What materials are used?

Each garment is made from premium cotton with the perfect amount of stretch for a soft, flexible fit.

Can I wear Lenceria Rosa every day?

Absolutely. Whether for bladder leaks, daily freshness, or period protection, they are designed to offer daily comfort and reliability.

Can I wear Lenceria Rosa during workouts?

Yes! The fabric is breathable and moisture-wicking, ideal for exercise and active days.

Are Rosa's Signature suitable for pregnancy?

Many women find them helpful during and after pregnancy. However, we recommend consulting with your healthcare provider.

Orders and Payments

What payment methods do you accept?

We accept Visa, Mastercard, Amex, PayPal, Apple Pay, and Google Pay.

Can I cancel or change my order?

You can cancel or change your order within 12 hours of purchase. If that time has passed, it cannot be canceled or changed. But don't worry, we offer a perfect fit guarantee and a 60-day period during which you can return your order if you are not satisfied.

Will I receive an order confirmation?

Yes! You will receive an email confirmation right after purchase, followed by a tracking number once your order ships.

What if I entered the wrong shipping address?

If this happens, please email us at info@lenceriarosa.com AS SOON AS POSSIBLE. We will do our best to help, but changes are not guaranteed once the order is in processing.

Shipping and Delivery

What are the shipping costs?

We offer FREE shipping on all orders.

How long does shipping take?

  • Processing time: 1–3 business days

  • Delivery time: Usually 4–8 business days, depending on your location

How do I track my order?

Once your order ships, you will receive a tracking number by email. You can also use our Track My Order page.

I haven't received my order. What should I do?

First, check your spam folder for tracking emails. Still no updates? Email us at info@lenceriarosa.com for assistance.

Returns and Exchanges

What is your return policy?

We offer a 60-day return period from the date your order arrives. Items must be unused, unwashed, and in their original packaging.

Do you offer free returns?

Return shipping costs are the responsibility of the customer.

How do I initiate a return or exchange?

Send an email to info@lenceriarosa.com with:

  • Your order number

  • Reason for return

We will send you step-by-step return instructions.

How long does it take to receive a refund?

Refunds are processed within 10 business days after your return is received and approved.

What if I receive a damaged or defective item?

Please email info@lenceriarosa.com with a photo of the issue, and we will send a replacement right away.

What happens if my order doesn't fit?

Don't worry! We offer a Perfect Fit Guarantee:
If your first pair doesn't fit, we'll send you a free replacement, no return necessary.

Still have questions?

If you didn't find what you were looking for, we're just an email away!

📧 Email: info@lenceriarosa.com

We are here to make sure you have the best experience with Lenceria Rosa! 🤎