Returns and Exchanges
Your satisfaction is our priority
At Lenceria Rosa, we pride ourselves on the quality and comfort of our leakproof underwear. If for any reason you are not completely satisfied with your purchase, we are here to help!
Returns
Timeframe
You have 60 days from the date you receive your order to initiate a return.
If 14 days have passed since the delivery date, unfortunately we cannot offer you a refund or exchange.
Cancellations are only accepted within 12 hours of placing your order.
Condition
To be eligible for a return, your item must be:
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Unworn
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In the same condition that you received it
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In its original packaging
For hygiene reasons, we cannot accept returns of used or washed underwear.
Process
To initiate a return, please email us at info@lenceriarosa.com with:
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Your order number
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A brief explanation of the reason for your return
We will provide you with instructions on how and where to send your return.
💡 Please note: We do not offer free returns. Customers are responsible for return shipping costs. All returns must be shipped directly to our fulfillment center.
Refunds
Inspection and approval
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
If approved, your refund will be processed automatically.
Processing time
Approved refunds are credited to your original payment method within 10 business days.
Late or missing refunds
If you haven’t received your refund yet:
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Check your bank account again.
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Contact your credit card company; it may take some time before your refund is officially posted.
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Contact your bank; processing times vary by institution.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lenceriarosa.com.
Exchanges
Damaged or defective items
We only replace items that are defective or damaged.
If you receive a defective product, please email us at info@lenceriarosa.com and we will help you with the exchange process.
Non-Refundable Set Purchases
Our products are sold in sets (packs of 3, 4, 5 pieces, etc.). Once one or more items from the set have been opened, used, or tried on, the entire order will be non-refundable for hygiene and safety reasons. For any claim, photographs will be requested for verification.